FAQ'S
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WHAT ARE YOUR HOURS?
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OFFICE HOURS
Monday – Friday: 7am-11am &  2pm-6pm
Saturday and Sunday: 9am-11am &  2pm-5pm


BOARDING:
CHECK-IN
Begins at 9am Mon –Sun.  Pets arriving before check-in on weekdays are welcome with extra fees; Please request at time of booking, as space is limited.

CHECK-OUT
Your pet may stay boarding at the farm until 10am the day he is scheduled to depart, Pets leaving after 10am checkout time are welcome with extra fees, Please request at time of booking as space is limited.

DAYCARE:
CHECK-IN
Your pet may check-in Between 7am- 11am Mon –Fri, and 9am- 11am Sat-Sun. 

CHECK-OUT
Your pet may depart between 2pm- 5:45 Mon-Fri, and 2pm - 4:45pm Sat-Sun 

WHAT IS YOUR AGREEMENT & WAVER ? 
​CLICK TO VIEW

CAN WE SCHEDULE A TOUR?
At this time, we are unable to offer tours as our fur guests are using all spaces cage-free. we encourage an office visit or email, if you have questions. 

WHAT ARE YOUR VACCINATION REQUIREMENTS?
Apple Ridge Farm requires proof of the following UTD vaccination for care : 

• ​Rabies,
• Parvovirus,
• Parainfluenza, 
• Intra-nasal Bordetella,
• Distemper 
• Annual flea and tick prevention

​Leptospirosis is not required but it is recommended.

WHAT ARE YOUR REGISTRATION REQUIRMENTS? 

• We Require All Pets To Be Spay or Nurtured If Over The Age Of 9 Months.
• We Require All Pets To Have The Above Vaccinations. Failure to update will result in dismissal from the farm.
•  Your Pet must be Good With/ Friendly Towards Strangers.
• Your Pet must be Good With / Friendly Toward New Dogs.
• Pets With Human/Other Animal Bite Histories May Not Be Accepted.
•  Your Pet Must Not Be A Fence Jumper.
• If Your Pet Has Shown Aggression:  With Food, With Toy, With Food And Toy- They May Not Be Accepted.
• All Pets Must Complete A Discovery Daycare Evaluation Daycare To Visit The Farm.
• We Require All Pets To Complete 4 Additional Daycare Visits To Qualify For Boarding At The Farm.
•  Return Boarders: All dogs that have not visited the farm in 6 months are subject to one daycare evaluation day prior to any boarding booking.​​

WHAT ARE YOUR BOOKING PAYMENT POLICIES?

• Boarding reservations require a non-refundable 50% deposit to hold the space and the remaining balance at the time of checkout. ( see Doggie Daycare and Dog Boarding Agreement and waiver) for details on our cancellation policy. 
• Apple Ridge Farm does NOT offer refunds. If your booking qualifies for a credit ( see waiver and agreements), it will be added to your account with us to use another time.

HOW DO I REGISTER MY PET?

• Click the New Client Registration intake page.
• Our office staff member will contact you within 72 hours to set up your pets discovery daycare.
• Download our app from the app store (located on the home page) Apple Ridge Farm - Mallorytown and we will send you a claim your account email.
• Once we send you your claim account please read and sign the agreements on the app.​

CAN WE BRING BEDDING OR TOYS FROM HOME?

• Blankets and chew toys are welcomed.

CAN MY MULTIPLE PETS SHARE A SUITE (OVERNIGHT ROOM)

• Yes, they can share a suite, however, If they can not eat and or sleep together they will require separate suites.   
• If your pets can't eat together but can sleep together, This can be arranged by providing a separate suite for meals.

If your pets need separate accommodations please note this in the additional details on the intake form.

BOARDING - WHAT FOOD DO YOU OFFER & CAN I SEND MY OWN?
If your pet is on a special diet and would like us to feed your own pet’s food, we’ll prepare it at no additional cost. Please put it in zip–lock baggies by portions. All pets are fed according to their own home schedule, whether it’s once, twice or three times daily. Meals will be served in a slow feeder dishes, which are stylish stainless steel bowls that provide a healthier feeding experience. We are excited to provide our own in-house brand of Performatrin- Duck, Salmon and Turkey -mix kibble. No corn, no wheat, no junk.! Our house food can be distanced at an additional cost. 

CAN YOU ADMINISTER MEDICATIONS?
Yes, we can administer most medications, Please reach out to ARF to address your needs prior to booking an overnight stay.

DO YOU CHARGE EXTRA DURING THE HOLIDAYS?
No, We do not charge extra during high peak times, including holidays. We do require a 2-night minimum booking during high peak times, including holidays.


ARE YOU OPEN ON HOLIDAYS ?
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• New Year’s Day:  Office is closed, Boarding program running.

 

• Family Day: Office Is closed, Boarding program running.

 

• Good Friday: Office is closed, Boarding program running.

 

• Easter Monday: Office is open 9am-5pm.

 

• Victoria Day: Office is closed, Boarding program running.

 

• Canada Day: Office is closed, Boarding program running.

 

• Civic Holiday: Office is closed, Boarding program running.

 

• Labour Day: Office is closed, Boarding program running.

 

• Thanksgiving:  Office is closed, Boarding program running.

 

• Remembrance Day: Regular scheduled day. No modifications.

 

• Christmas Day: Office is closed, Boarding program running.

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• Boxing Day:  Office is closed, Boarding program running.